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It is intended to be taken by those whose duties require them to regularly engage in extended, moderately complex conversations, with occasional exchanges regarding non-routine or non-functional activities. Examples include, but are not limited to, those who work in a sales or marketing capacity, those who act as liaisons to English-speaking colleagues or clients, and mid-level managers or administrators.
1. Understand and compose standard business or work-related messages
Compose a letter on the basis of given data with a particular aim or instruction.
Adopt an appropriate style or tone for the particular purpose.
Employ consistent business letter / memo conventions regarding.
layout, addresses, salutation, complimentary close, and signature.
conventions of business letter / memo language.
Offer complete language correctness and mechanical accuracy.
Display a range and fluency of business vocabulary and structures.
Display coherence and cohesion to ensure fluent reading.
Demonstrate an ability to paraphrase appropriately in order to avoid repeated and overt copying of information supplied in the rubric.
Ensure that the length of the letter / memo is adequate for the stated purpose.
Ensure that the finished letter / memo is mail able / send able.
2. Draft and modify an internal company report
Demonstrate the purpose of the report in a clear and well-organized manner.
Add invented content, based on the given information, to the report if required to do so.
Organize the report material in an appropriate fashion rather than merely copying from the input.
Observe the standard conventions for report writing concerning presentation determined by the purpose of the report and the nature of the information given.
Organize the information content in relation to headings, paragraphs and indentation.
Logically number the paragraphs and sections of the report.
Employ correct and stylistically appropriate, matter-of-fact language which is usually neutral and factual.
Meet the requirements of internal distribution of the report within the firm.
3. Understand and explain business-related text
Ensure that the meaning of the passage is fully understood before answering the questions.
Demonstrate a factual understanding of the passage.
Detect and handle argument, bias and persuasive devices evident.
Reply to questions and instructions by employing the most suitable economic means available. This may be in the form of incomplete sentences, figures, single words, diagrams, organization charts etc.
Be aware of the fact that answers may not be found consecutively in the text.
Answer questions by seeking information from across the whole text.
Avoid lifting the wording of the passage to provide answers, except where this is essential.
4. Create, Modify, and Present business-related text and data
Examinees must be able to create the following:
A memorandum from, say, a fax, letter or computer printout.
An abstract from an article.
A summary of a phone call or discussion.
A fax from a company notice or employer's instructions.
Notes from written or spoken information.
A notice correctly presented.
Messages, suitable styled, for various purposes.
A list or guidelines from a text.
Examinees must adopt the appropriate format and tone when transferring data.
Examinees must ensure that a message received in one form is transmitted in the required form. This may involve:
reducing lengthy messages without loss of information.
expanding fragmentary messages.
completing inadequate messages.
selecting from redundant messages.
5. Demonstrate extensive social language within a business context
Ask and respond appropriately to a range of predictable and unpredictable social questions.
Exchange information relating to work and personal circumstance.
Ask and answer predictable questions on work roles and responsibilities accurately and fluently.
Respond to unpredictable questions on work roles and responsibilities.
Present routine information relating to work and respond accurately and fluently to predictable questions.
Understand and describe a work-related problem.
Interact in a predictable work-related discussion involving negotiation.
Express attitude, opinion and evaluations, using a range of appropriate expressions.
Opinions (eg (personally) I think you should ....)
strong (eg exactly / definitely)
reluctant (eg I suppose so)
with reservation (eg that may be so / perhaps so)
strong disagreement (eg nonsense!)
weak disagreement (eg I'm not so sure)
Examinees must be able to demonstrate Communication repair.
Did you mean ...?
requesting clarification (eg what is ... (exactly))
correcting (eg let me start /say that again)