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It is intended to be taken by those whose duties require them to engage in brief conversations regarding routine and functional activities. Examples include, but are not limited to, those who work in a clerical or secretarial capacities, receptionists, and waiters.
1. Provide basic descriptions, explanations, and directions
Describe basic office furniture and equipment.
Describe basic office or place of work layout.
Describe basic job titles and work relationships.
Explain basic and common work tasks.
Give basic directions to a destination.
2. Demonstrate appropriate basic social language within a business context
Recognize and use the social conventions of arriving, departing and greeting.
Elicit and provide basic personal information.
Make and respond appropriately to invitations.
Express gratitude in a business context.
Recognize and use basic expressions of gratitude: e.g. thanks, thank you (very much), and apology (I’m (very) sorry)
Recognize and use the main forms of communication repair (e.g. (sorry) Can you say that again please? / What is…? / Can you spell that? / Can you speak slowly?)
Recognize and use the main forms of communication repair (e.g. (sorry) Can you say that again please? / What is…? / Can you spell that? / Can you speak slowly?)
Recognize and use the main telephone expressions (e.g. This is… speaking / I’d like to speak to…)
3. Understand and compose standard business or work-related messages
Compose a letter or memo on the basis of given data with a particular aim.
Adopt an appropriate style or tone for the particular purpose.
Make and respond appropriately to invitations.Employ consistent business letter / memo conventions regarding.
layout, addresses, salutation, complimentary close, and signature.
conventions of simple business letter / memo language.
Display coherence and cohesion to ensure fluent reading of the letter / memo.
Avoid over-use and unnecessary copying from the rubric.
Ensure that the length of the letter / memo is adequate for the stated purpose.
Ensure that the finished letter / memo is mail able / send able.
4. Demonstrate basic business reading comprehension
Demonstrate an ability to read and understand a passage.
Use the information to determine the validity of the series of statements.
Select appropriate and brief information from a passage to support their opinions.
Transfer accurately to their answer paper all words selected from a passage.
Avoid the inclusion of all unnecessary words in their answers.
5. Business information processing
Read and understand a table or chart.
Compare the information in order to answer simple questions based on the data provided.
Answer using a single word or figure.
Avoid the use of all unnecessary information.
Select from material to complete a chart or list.
Use material to complete a business related form (e.g. a form for staffing rotations, accident report form, order or delivery form, or a chart showing a simple company staffing structure)
Use appropriate precise and accurate wording.